Privacy Policy
隐私政策

1. Who we are

Snaps.pet is operated by TOTAL LEGACY SDN BHD. This policy covers the Snaps.pet mobile app, our website and support communications. Contact us at support@snaps.pet.

2. Information we process

• Account information: email address, provider-supplied display name, account identifier and sign-in information supplied through Google or Apple. An Apple private relay address may be used. We do not ask for your Google or Apple password.
• Pet records: details you enter, including name, species, age or dates, measured weight, feeding information, meal history, measured water consumption, food transition plans, body condition assessments, health records and care reminders.
• Photos and analysis: pet and food photos you choose to upload, visible label information and recognition results. A photo may contain information about people or surroundings; avoid including sensitive details.
• Service and support information: messages you send us and technical information needed to operate and protect the service, such as network requests, IP addresses and error or security logs processed by our service providers.

The website stores your selected language in your browser. If you apply for Android closed testing, we store your Google Play email, selected language, application time, consent version, application status and the six-month launch benefit offered. We use them to manage test invitations, feedback and benefit fulfilment. Submission does not automatically add you to Google Play. Accepted testers’ email addresses are added to our Google Play testing list. Applications are stored using Cloudflare D1 and are accessible to the website owner; addresses are not published. For abuse prevention, we retain a one-hour hashed network bucket and request count, not the raw IP address in the application table. Contact support@snaps.pet to withdraw, correct or request deletion of an application. We retain the application while arranging testing and fulfilling the offered benefit, unless you withdraw sooner or retention is legally required. We do not add you to unrelated marketing lists.

3. How we use information

We use this information to authenticate you, save and display your pet records, provide feeding estimates, process requested photo recognition, schedule reminders, respond to support requests and maintain service security. Pet weight and feeding records describe your pet, not human health measurements. Snaps.pet provides general information, not veterinary diagnosis or treatment.

4. Service providers and optional AI

Supabase provides account authentication, database and private photo storage. Our current app database project is hosted in Mumbai, India. Google and Apple handle their sign-in services. The website is hosted through OpenAI Sites and Cloudflare infrastructure. These providers may process information outside your country.

When you choose photo analysis and agree to its consent notice, the selected photo is uploaded to our backend and sent to OpenAI's API for recognition. You can cancel instead; manual entry and other records remain available. We request analysis without storing response state at OpenAI, but this does not mean that OpenAI keeps no data. Its abuse-monitoring logs may retain API content for up to 30 days by default, or longer where legally required; image safety exceptions may apply. See OpenAI's data controls. We do not claim that zero-data-retention has been enabled.

We do not sell your information, use it for advertising or include advertising SDKs in the current app. We may disclose information when required by law, or when necessary to investigate abuse or protect the service.

When you agree to AI chat, your question, recent conversation, the selected pet's basic profile and latest valid measured weight are sent to OpenAI to generate an answer. Conversations and answers are stored in your private account so you can continue on another device. They are private to your account even when the pet is shared. You can delete an individual conversation. Provider retention is described in the existing optional AI section; we do not claim zero data retention.

5. Photos, permissions and sharing

Camera and photo access is requested when you choose to take or select a picture. Notifications require your permission. You can manage these permissions in device settings. Uploaded photos use private storage with restricted access; they are not a public gallery. Sharing cards are generated on your device and shared only through a destination you choose. Once you share to another platform, that platform's policy applies.

You can save measured water consumption, food transition plans, body condition assessments, health and care records, and growth photos. These records can contain notes, dates and veterinary instructions you choose to enter. Photos remain in private storage. Share only information you are comfortable disclosing. A locally made photo poster is separate from the cloud album: it is shared only when you choose a destination in your device's sharing panel.

Removing a growth album entry removes its caption, date and album listing. It does not immediately delete the original uploaded photo file. Uploaded files are removed from active storage when the pet or owning account is deleted. Previously downloaded images, exported files or copies posted to another service are not recalled by these deletions.

The pet owner can grant another signed-in user access to one selected pet using that user's registered sign-in email. Viewers can read that pet's shared profile, photos and care records. Caregivers can also add records and edit or remove their own records; the owner can manage all care records for the pet. Only the owner manages membership, edits the pet profile or deletes the pet. Access is limited to the selected pet and does not include other pets or private AI conversations. Revoking access prevents future access through the service; it cannot recall copies already exported or shared by another person. Existing signed photo links can remain valid for up to five minutes.

6. Retention and security

We keep account-linked pet records and uploaded photos while your account is active so the service can work. Deleting an individual record removes it from your active records. Deleting your account removes your privately owned conversations, membership access and owned pets with their records and uploaded photos from active storage. Records you contributed to another owner's pet remain with that pet after your account identifier is removed. The existing backup, security log and legal retention provisions continue to apply. The authentication account is also deleted. Service providers may retain backups, security logs or legally required information under their own retention rules; deletion does not guarantee immediate removal from every backup or third-party system. We restrict access and use encrypted network connections, but cannot guarantee absolute security.

7. Your choices and account deletion

You can edit pet records, decline photo analysis, revoke device permissions and sign out. In the app, open Account → Permanently delete account and data and confirm deletion. This deletes your sign-in account, private conversations, membership access and owned pets with their records and uploaded photos. Contributions to another owner’s pet remain after your account identifier is removed. Account deletion is irreversible.

If you cannot use the app, email support@snaps.pet with the subject “Snaps.pet account deletion request” from your account email address. If you use Apple's private relay, identify that account address. We may ask for a safe way to verify ownership before deletion. Do not send passwords or verification codes. You may also contact us to request access, correction or information about applicable privacy rights.

8. Children and updates

Snaps.pet is intended for pet owners and is not directed at children under 13. If you believe a child has provided personal information, contact us. We will update this page when our practices change and provide an in-app notice or other appropriate notice for material changes.